Privacy Policy

Last Updated: September 2026

Welcome to Stitch Society. We respect your privacy and are committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, use our fashion designing services, create an account, or purchase products through our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, contact us, request a consultation, submit an enquiry, create an account, or place an order, we may collect information such as:

Full name
Email address
Phone number
Billing address
Shipping address
Location, when required for our services
Account information
Order and purchase details
Measurements or design preferences voluntarily provided for custom fashion services
Information submitted through contact or enquiry forms
Product reviews, ratings, comments, or other content you choose to submit
Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to operate our website, provide our services, process orders, and communicate with you.

2. How We Use Your Information

The information we collect may be used to:

Respond to your enquiries and messages
Schedule consultations or appointments
Understand your fashion requirements and preferences
Provide custom fashion designing services
Discuss designs, measurements, fittings, and alterations
Process and manage online orders
Process payments and provide order confirmations
Arrange shipping and delivery
Handle returns, refunds, exchanges, or replacements
Provide customer support
Improve our website, products, services, and customer experience
Send service-related communications
Maintain business and transaction records
Prevent fraudulent or unauthorized activity
Comply with applicable legal requirements

3. Information Submitted Through Contact Forms

If you submit information through our website’s contact, enquiry, consultation, or other forms, we may use that information to respond to your request and provide the services or information you have asked for.

Please avoid submitting sensitive or unnecessary personal information through website forms.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, support shopping-cart and checkout functionality, and understand how visitors use our website.

Cookies may also be used to help provide a smoother shopping experience when you browse products or place an order.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping or checkout functionality.

5. Third-Party Services

Our website may use third-party services and tools such as website hosting providers, payment gateways, analytics services, contact-form providers, shipping or delivery services, and social media platforms.

These third parties may process information according to their own privacy policies and terms.

We use third-party services only when reasonably necessary to operate our website, process transactions, provide services, or improve the customer experience.

6. Social Media

Our website may contain links or integrations to social media platforms such as Instagram, Facebook, Pinterest, or other platforms.

If you visit or interact with these external platforms, your interaction will be governed by their respective privacy policies and terms.

Any information you choose to share publicly on social media may be visible to other users.

7. How We Protect Your Information

We take reasonable technical and organizational measures to protect the personal information we collect against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

8. Sharing of Personal Information

Stitch Society does not sell or rent your personal information.

We may share information with trusted service providers when reasonably necessary to:

Process and deliver your orders
Process payments
Provide website hosting and technical services
Provide shipping and delivery services
Provide customer support
Maintain website functionality
Prevent fraud or unauthorized activity
Comply with applicable legal obligations

We only share information where reasonably necessary for the relevant purpose.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to enquiries
Provide requested services
Process and manage orders
Maintain customer and transaction records
Handle returns, refunds, or disputes
Meet applicable legal, accounting, or business requirements

When information is no longer required, we may securely delete or dispose of it in accordance with applicable requirements.

10. Shipping and Delivery Information

For online orders placed through Stitch Society, we may collect and use information such as your name, phone number, billing address, shipping address, and order details to process and deliver your purchase.

Shipping information may be shared with trusted delivery, courier, or logistics partners when necessary to complete your order.

Delivery times may vary depending on the product, availability, destination, order details, and shipping service selected.

Customers are responsible for providing accurate and complete shipping information. Delays caused by incorrect or incomplete information may affect delivery.

11. Returns, Refunds and Exchanges

If you request a return, refund, replacement, or exchange, we may use your order details and contact information to process your request.

Returns, refunds, replacements, and exchanges are handled according to our applicable Return & Refund Policy and any product-specific conditions displayed at the time of purchase.

For custom-designed, personalized, made-to-measure, or altered fashion products, specific return or exchange conditions may apply.

Customers are encouraged to review the applicable return and refund terms before placing an order.

12. Product Reviews and User-Generated Content

Customers may have the option to submit product reviews, ratings, comments, photographs, or other content where these features are available.

Any information or content you choose to publicly submit may be visible to other website visitors.

Please avoid including sensitive personal information in public reviews or comments.

Stitch Society reserves the right to moderate, edit, or remove content that is inappropriate, offensive, misleading, unlawful, or unrelated to the relevant product or service.

13. Payments and Transaction Information

Payments made through our online store may be processed through third-party payment gateways or payment service providers.

We may receive limited transaction-related information necessary to confirm, manage, and reconcile your order.

Payment card details, banking credentials, or other sensitive payment information may be processed directly by the applicable payment service provider and are subject to that provider’s privacy and security practices.

Stitch Society does not intentionally store complete payment card information on its website unless specifically required and lawfully permitted.

14. Order and Customer Account Information

If you create a customer account or place an order through our website, we may collect information related to your account and purchases, including:

Name
Email address
Phone number
Billing information
Shipping information
Order history
Product purchases
Account preferences
Information required to provide customer support

This information may be used to process orders, provide order updates, manage customer accounts, assist with returns and refunds, and improve your shopping experience.

15. External Links

Our website may contain links to external websites, services, or platforms for informational, social media, payment, or business purposes.

Stitch Society is not responsible for the privacy practices, content, security, or policies of external websites.

We recommend reviewing the privacy policy and terms of any external website before providing personal information.

16. Children’s Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation and remove the information where appropriate.

17. Your Privacy Rights

Depending on applicable laws and circumstances, you may have rights regarding your personal information, including the right to:

Request access to information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Withdraw consent where processing is based on consent
Ask questions about how your information is collected and used
Raise concerns about the handling of your personal information

To make a privacy-related request, please contact us using the contact information provided below.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, online store, business practices, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Stitch Society
Fashion Designer: Neha
Email: [Your Email Address]
Phone: [Your Phone Number]
Location: [Your City, India]

We appreciate your trust in Stitch Society and are committed to handling your information responsibly while providing our fashion designing and online shopping services.