Return & Refund Policy
Return & Refund Policy
Last Updated: September 2026
At Stitch Society, we want you to have a positive shopping experience. This Return & Refund Policy explains the conditions and process for returns, exchanges, replacements, cancellations, and refunds for products purchased through our website.
Please read this policy carefully before placing an order.
1. General Return Policy
Products may be eligible for return or exchange only when they meet the conditions mentioned in this policy.
To be eligible, the product should generally be:
Unused and unworn
In its original condition
Free from stains, damage, alterations, or signs of use
Returned with original packaging, tags, accessories, and other included items where applicable
Accompanied by valid order details or proof of purchase
Certain products may be excluded from return or exchange due to their nature.
2. Custom and Personalized Products
Custom-designed, personalized, made-to-measure, or altered fashion products may not be eligible for return or exchange because they are created according to the customer’s specific requirements.
Before production begins, customers should carefully confirm their:
Measurements
Design preferences
Colour
Fabric
Size
Customization details
Other order specifications
If a custom product arrives damaged, defective, or significantly different from the confirmed order specifications, please contact us promptly so that we can review the issue and determine an appropriate resolution.
3. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.
We may request:
Order number
Photographs or videos of the product
Images of the packaging
Description of the issue
Other information reasonably required to investigate the claim
After reviewing the issue, we may offer an appropriate solution, which may include replacement, repair, exchange, or refund where applicable.
4. Incorrect Product Received
If you receive a product different from the one you ordered, please contact us promptly with your order details and photographs of the received product.
We will review the issue and, where the error is confirmed, provide an appropriate resolution according to the circumstances.
5. Return Request Process
To request a return, please contact us using the details provided below.
Please include:
Full name
Order number
Product name
Reason for return
Photographs, if applicable
Any other information required to process the request
Do not send a product back without receiving return instructions from Stitch Society.
6. Return Shipping
Where a return is approved, responsibility for return shipping may depend on the reason for the return.
For products that are defective, damaged, or incorrectly supplied due to our error, Stitch Society may arrange or reimburse eligible return shipping where applicable.
For other approved returns, return shipping costs may be the responsibility of the customer.
7. Refunds
Once a returned product is received and inspected, we will determine whether it meets the applicable return conditions.
If your refund is approved, the refund will generally be processed through the original payment method or another appropriate method, depending on the payment provider and circumstances.
The time taken for the refund to appear in your account may vary depending on the payment provider, bank, or financial institution.
8. Non-Refundable or Non-Returnable Items
The following may not be eligible for return, exchange, or refund, except where required by applicable law or where the product is defective or incorrectly supplied:
Custom-made products
Personalized products
Made-to-measure garments
Altered products
Products that have been worn or used
Products damaged after delivery due to improper use or care
Products returned without prior approval
Products that do not meet the applicable return conditions
Specific exclusions may also be mentioned on individual product pages.
9. Exchanges and Replacements
Where eligible, we may offer an exchange or replacement instead of a refund.
Availability of replacement products, sizes, colours, or variants may affect whether an exchange can be provided.
If the requested replacement is unavailable, an alternative resolution may be offered where applicable.
10. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
An order may not be cancellable once it has entered processing, production, customization, alteration, or dispatch.
Custom or personalized orders may have additional cancellation restrictions.
If an eligible cancellation is approved, any applicable refund will be processed according to the payment method and applicable refund conditions.
11. Sale and Promotional Products
Products purchased during sales, special promotions, clearance offers, or promotional campaigns may have specific return or exchange conditions.
Any special conditions will be communicated on the relevant product page or at the time of purchase.
12. Product Inspection
Returned products may be inspected before a return, refund, exchange, or replacement is approved.
If the returned product does not meet the applicable return conditions, Stitch Society may decline the return or refund.
13. Delivery Issues
If an order is delayed, marked as delivered but not received, returned to the sender, or affected by an incorrect shipping address, please contact us so that we can review the issue.
Customers are responsible for providing accurate shipping and contact information at checkout.
14. Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any updates will be posted on this page with a revised Last Updated date.
15. Contact Us
For questions about returns, refunds, exchanges, replacements, or cancellations, please contact us.
Stitch Society
Fashion Designer: Neha
Email: [Your Email Address]
Phone: [Your Phone Number]
Location: [Your City, India]
Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.